MiFID II: how to ensure compliance without impacting customer experience?

Customer experience is a growth driver that’s becoming increasingly crucial in all businesses. Beyond the quality of service and products, it provides a favourable and unified experience from one end of the interaction between a customer and a company. The challenge is considerable in financial products, where compliance with regulations requires potential future investors to fill out lengthy questionnaires, particularly given the MiFID II regulation and the deadline of 2 August 2022. So, what processes should be put in place to ensure compliance while guaranteeing the best possible customer experience?

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Savers’ reluctance and regulatory complexity: how to find new sources of bank profitability?

In addition to the crisis that exacerbates the reluctance of savers, financial regulations make investing even more complex. But what if the problem is the solution? Discover how to take advantage of regulations to boost ESG product sales and find new sources of profitability in this article!

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